Delivery Policy


  • All stock available to order on our site will normally ship on the next business day after you place your order.

  • Orders for same day shipping close at 12:00pm AEST on business days.

  • All orders after this will go out the very next business day.

  • LOCAL PICK UP – Melbourne Airport Warehouse ONLY
  •  At this time, the local pick up option is only available at our Melbourne distribution centre. 
  • Address and Gate Code will be provided once your order is processed.
  •  This option is available for our Gold Coast and Brisbane customers only.  


  • Shipping times vary depending on where you live, however most deliveries are generally within 2 – 7 working days. You will be provided with a tracking link once your order has been processed for delivery.

  • Orders should usually arrive in 2-5 days on the east coast and 5-10 days to WA and regional locations.

  • All stock ships from our distribution centre in Melbourne.


We use specialist freight companies to ensure your purchases arrive safely and in excellent condition.

Shipping to most metropolitan destinations is a flat rate fee of $120 for each customer order in major Australian cities. Melbourne has a next day delivery option, which will be available in Sydney later this year or early next year.

Destinations that are remote to the Gold Coast (for example, Western Australia, Darwin) and rural areas can attract higher freight charges. We will contact you after you place your order to give you an accurate delivery charge if you live in a remote or regional area that is not covered by our $220 Regional Shipping fee, before dispatching your order.  Or contact us for an accurate freight quote before ordering. We also have   “delivery to your local depot”   for a more economical delivery fee of $120, as another option for our regional customers.  


  • All of our metropolitan deliveries will be left in a safe place if no one is available at the time of delivery.

  • Your e-bike/s will only be left unattended after our drivers have attempted delivery at your given delivery address, and then only when there is a safe place to do so.

  •  Scheduled Delivery Fee:  
  • If you wish to have your e-bike/s delivered only when someone is home to take delivery, please contact us prior to placing your order and we will send you a quote for a scheduled delivery fee for your address.   This is a more expensive delivery option and is not covered by our flat rate delivery fees.
 NB.  Please note that in order for bicycles to be shipped, they must be partially disassembled.  Our e-bikes come 90% assembled.  Detailed assembly instructions for each model is found on our website in the footer.  Please choose the assembly instructions for the model/s you are interested.  
We are happy to ship your e-bike/s to a local bicycle mechanic  if you wish to pay someone to assemble your new e-bike for you,  if you do not have the time,  or do not wish to assemble it yourself.  If you need help finding a mechanic to assemble your new e-bike, please contact us and we will be happy to provide the details of a suitable bicycle mechanic in your area.  Customer feedback has been that they are easily assembled with the tool kit that is provided with the e-bikes, if you wish to assemble them yourself.


Scroll to top